English course English for Global Business

By KevinB

Languages

English

Level

Upper-Intermediate

Lessons

School

None

A course for those who need to communicate effectively using English in the workplace.

Teachers:

KevinB

1. Communication Strategies

Communication... more Communication technology Meetings Teleconferencing Telephone techniques less

2. Cultural Differences

Cultural differences, fact or fiction? The global... more Cultural differences, fact or fiction? The global village The art of small talk Talking about films and books less

3. Customer Service

What makes good and bad customer service Dealing with... more What makes good and bad customer service Dealing with customers Use of direct and indirect questions Strategies for dealing with difficult situations less

4. Employment and Motivation

Changing jobs Retaining staff Incentives and... more Changing jobs Retaining staff Incentives and motivation The language of negociation less

5. First Impressions

Introducing yourself and others. Creating the... more Introducing yourself and others. Creating the right impression. Arranging a meeting Describing your business less

Pronunciation:

Reading and writing:

Speaking and listening:

Grammar:

Course plan

Skills involved